Shipping policy
Shipping Policy
Last Updated: August 6, 2026
Thank you for shopping with Sphere GB. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy below for information about order processing, delivery, and shipping.
Order Processing
- Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to the United Kingdom. If you are located outside the UK and would like to place an order, please contact us before purchasing to confirm availability.
Delivery Times
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping (if available): 1–3 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.
Any free shipping offers will be clearly displayed on our website when applicable.
Tracking Your Order
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
If you have not received your tracking information within a reasonable time, please contact us.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, your order may be delayed or returned to us. Additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed:
- Please first check the tracking information.
- Contact the shipping carrier if appropriate.
- If you still need assistance, contact our customer support team and we will work with the courier to resolve the issue.
While we will do our best to help, we are not responsible for delays caused by the shipping carrier or events beyond our reasonable control.
Damaged Deliveries
If your order arrives damaged:
- Take clear photographs of the damaged packaging and item(s).
- Contact us within 48 hours of delivery.
- Include your order number and photos so we can investigate and arrange a suitable resolution.
Customs and Import Charges
For orders shipped outside the United Kingdom (where available), customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Contact Us
If you have any questions about shipping or your order, please contact us:
Sphere GB
Email: letshelp44@gmail.com
Website: https://spheregb.com