Return & Refund Policy

Last Updated: August 6, 2026

At Sphere GB, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.

• The item is returned in its original packaging with all accessories and tags (if applicable).

• You provide proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Gift cards

• Downloadable digital products

• Personalised or custom-made items

• Items marked as final sale or non-returnable for hygiene or safety reasons

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review your claim and, where appropriate, offer a replacement, exchange, or full refund.

How to Start a Return

To request a return, contact us at:

Email: support@spheregb.com

Please include your order number and the reason for your return. If your return is approved, we will provide instructions on how and where to send your item.

Do not return items without prior authorization, as they may not be accepted.

Return Shipping Costs

• If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs.

• If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless required by law or the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled, but it may be eligible for return in accordance with this policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Sphere GB

Email: letshelp44@gmail.com

Website: https://spheregb.com